COVID-19 Updates and Guidelines

We have been working tirelessly to maintain the same level of care for our families during the pandemic. Our primary goal is always the health and well-being of our guest families. We have suspended volunteer programs, stopped allowing visitors and maintained social distancing guidelines throughout the House. Since March 21, we were no longer accepting new families in order to keep our current families safe. We have been approved by RMHC Global to move forward and begin the process of admitting new families to RMHD. This will be a phased approach, and we will begin by admitting a limited number of families at a time. This will be accompanied by a robust set of procedures designed to protect families and staff to the greatest extent possible, including heightened cleaning and disinfection protocols, social distancing measures, wellness checks and use of personal protective equipment.

Each phase will have a three day period in which we will conduct intakes with new families. Following these three days, we will then wait 14 days in phases 1 and 2 and 28 days in phase 3, to ensure that there is no COVID-19 exposure before accepting any new families.. If there is no exposure, we will move on to the next phase. We will continue the  increased precautions we implemented at the start of COVID-19 to ensure the health and safety of our staff and families. This includes increased scheduled cleaning and around the House, temperature scans at the front desk and hand washing protocols that will be strictly followed for the foreseeable future. Volunteers and staff will slowly be incorporated in later phases. This safe and gradual process ensures the highest protection for families, staff and volunteers that we can provide

We will continue to work closely with our Board of Directors, partner hospitals, local health authorities and RMHC Global to ensure we are taking every precaution to protect the children and families we serve and our team that serves them. We do not take this responsibility lightly. We will continue to keep you updated as we move forward through the various phases of program reinstatement. Thank you for supporting the House that Love Built!

We are so grateful that we have friends and supporters who think about our well-being during times of hardship and hope that others continue to do the same. Since the House is operating without volunteers and will no longer receive the operating revenue from our two Spring events, now is a crucial time to give back to the mission of RMHD. Here are some ways you can help:

• Patient Family Support: It costs $130 to house a family for one night and we need your support to continue to do so. Unrestricted donations help us to further our mission. You can donate at the link below.
• Fund a Meal: We are still committed to serving our families 3 meals a day, during this time. Without volunteers to buy food and cook meals we are facing a budget deficit, we ask for donations of $400 to cover the cost of one catered meal. Email Taylor Hardin at thardin@rmhdallas.org to learn more about coordinating a catered meal.
• Stock the House: Our Wish List is full of items that we always need. You can order them from the comfort of your own home. Find our Amazon Wish List here.

Having a sick or injured child is enough of a crisis without the threat of COVID-19. Thank you for supporting RMHD and giving our families a home away from home during this difficult time.